Terms & Conditions

Effective Date: Date of Purchase

Welcome to Nexus IP Solutions . These Terms and Conditions govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms and Conditions.

1. GENERAL INFORMATION

1.1 This website is operated by:

Business Name: Nexus IP Solutions
Registration Number: 016 / 140797 / 07
Physical Address: 1 Magersfontein str, Generaal de Wet, Bloemfontein, 9301
Email: Enquiries@nexusips.co.za
Contact Number: 087 822 1927

1.2 We reserve the right to update, change, or replace any part of these Terms and Conditions at any time. Any changes will be effective once published on our website.

2. PRODUCTS AND AVAILABILITY

2.1 All products displayed on our website are subject to availability.

2.2 We make every effort to ensure that product descriptions, images, specifications, and pricing are accurate. However, minor differences may occur due to manufacturer changes, screen settings, or updates.

2.3 If a product becomes unavailable after you place an order, we will notify you and provide either:

  • A suitable alternative product;

  • A delayed delivery option; or

  • A full refund.

3. PRICING

3.1 All prices displayed on the website are in South African Rand (ZAR) unless otherwise stated.

3.2 Prices include VAT as indicated on the product page.

3.3 We reserve the right to correct pricing errors. If an incorrect price has been displayed, we will contact you before processing the order.

3.4 Delivery fees, where applicable, will be added during checkout.

4. ORDERS AND PAYMENT

4.1 By placing an order, you confirm that:

  • All information provided is accurate;

  • You are authorised to make payment;

  • You agree to these Terms and Conditions.

4.2 Orders will only be processed once payment has been received and cleared.

4.3 We accept payment methods displayed during checkout.

4.4 We reserve the right to cancel any order due to:

  • Suspected fraud;

  • Incorrect pricing;

  • Product availability issues;

  • Payment failure.

5. DELIVERY

5.1 Delivery times are estimates and may vary depending on location, stock availability, and courier delays.

5.2 Risk in the goods transfers to the customer once delivery has been completed.

5.3 Customers are responsible for ensuring that delivery information provided is correct.

5.4 Delays caused by courier companies, weather, strikes, or circumstances beyond our control will not be considered a breach of these Terms.

6. CUSTOMER RESPONSIBILITIES

The customer agrees to:

  • Provide correct personal and delivery information;

  • Use products according to manufacturer instructions;

  • Inspect products upon delivery;

  • Report any issues within the required timeframes.

7. RETURN AND REFUND POLICY

7.1 Returns

Customers may request a return within 30 days from receiving the product, subject to the conditions below.

Products must be:

  • Unused and in original condition;

  • Returned with original packaging;

  • Returned with all accessories, manuals, and documentation;

  • Accompanied by proof of purchase.

Products that cannot be returned include:

  • Used software licenses;

  • Downloaded digital products;

  • Activated subscriptions;

  • Personalised/custom products;

  • Items damaged through misuse or negligence.

7.2 Defective Products

If a product is faulty, damaged, or not as described, please contact us within 30days.

We may require:

  • Photos/videos of the issue;

  • Product inspection;

  • Return of the item for assessment.

If the product is confirmed defective, we may provide:

  • Repair;

  • Replacement;

  • Store credit; or

  • Refund.

7.3 Refund Process

Approved refunds will be processed within 7days after approval.

Refunds will be made using the original payment method where possible.

Shipping costs may be excluded unless the return is due to our error or a defective product.

7.4 Incorrect Items

If you receive an incorrect product, please notify us within 7days. We will arrange correction where applicable.

8. WARRANTY

8.1 Products may include manufacturer warranties where applicable.

8.2 Warranty claims are subject to manufacturer terms and conditions.

8.3 Damage caused by misuse, accidents, unauthorised repairs, or incorrect installation may void warranty coverage.

9. PRIVACY POLICY

9.1 We respect your privacy and handle personal information in accordance with applicable privacy legislation, including POPIA where applicable.

9.2 Customer information will only be used for:

  • Processing orders;

  • Providing customer support;

  • Communicating regarding products and services.

9.3 We do not sell customer information to third parties.

10. WEBSITE USE

10.1 Users may not:

  • Attempt to compromise website security;

  • Use the website for unlawful purposes;

  • Copy website content without permission.

10.2 We reserve the right to restrict access to users who violate these Terms.

11. LIMITATION OF LIABILITY

11.1 To the maximum extent permitted by law, we are not responsible for indirect losses, delays, or damages caused by circumstances outside our control.

11.2 Our liability is limited to the value of the product purchased.

12. GOVERNING LAW

These Terms and Conditions are governed by the laws of the Republic of South Africa.

Any disputes will be handled according to applicable South African legislation.

13. CONTACT INFORMATION

For questions regarding these Terms and Conditions, returns, or refunds, please contact:

Email: Enquiries@nexusips.co.za
Phone: 087 822 1927

End of Terms and Conditions

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