PRIVACY POLICY (POPIA COMPLIANT)

Effective Date: Date of Purchase

Nexus IP Solutions respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and applicable South African privacy laws.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, purchase products, or interact with our services.

1. INFORMATION WE COLLECT

We may collect the following personal information:

  • Full name;

  • Company name;

  • Contact details;

  • Email address;

  • Telephone number;

  • Billing and delivery addresses;

  • Payment-related information;

  • Order history;

  • Technical information relating to products or services purchased.

We only collect information that is necessary to provide our products and services.

2. HOW WE USE YOUR INFORMATION

Your personal information may be used for:

  • Processing and fulfilling orders;

  • Providing quotations and invoices;

  • Delivering products;

  • Providing technical support;

  • Managing warranties and returns;

  • Communicating regarding products, services, and support;

  • Improving our website and customer experience;

  • Meeting legal and regulatory requirements.

3. SHARING OF INFORMATION

Nexus IP Solutions will not sell, rent, or trade your personal information.

Your information may only be shared with trusted third parties where required for:

  • Courier and delivery services;

  • Payment processing;

  • Manufacturer warranty claims;

  • Technical support services;

  • Legal or regulatory obligations.

All third parties are required to protect your personal information.

4. PROTECTION OF PERSONAL INFORMATION

We take reasonable steps to protect your personal information against:

  • Unauthorised access;

  • Loss;

  • Misuse;

  • Disclosure;

  • Alteration.

We use appropriate technical and organisational security measures to protect information stored electronically.

5. CUSTOMER RIGHTS UNDER POPIA

You have the right to:

  • Request access to your personal information;

  • Request correction of inaccurate information;

  • Request deletion of personal information where legally permitted;

  • Object to certain processing activities;

  • Withdraw consent where processing is based on consent.

Requests can be submitted to:

Email: Enquiries@nexusips.co.za
Phone: 087 822 1927

6. COOKIES AND WEBSITE TRACKING

Our website may use cookies or similar technologies to:

  • Improve website functionality;

  • Analyse website usage;

  • Improve customer experience.

You may disable cookies through your browser settings; however, some website features may not function correctly.

7. RETENTION OF INFORMATION

We retain personal information only for as long as necessary to:

  • Complete transactions;

  • Provide support;

  • Meet legal, accounting, and regulatory requirements.

8. CHANGES TO THIS PRIVACY POLICY

Nexus IP Solutions reserves the right to update this Privacy Policy from time to time. Updates will be published on our website.

DELIVERY POLICY

Effective Date: Date of Purchase

Nexus IP Solutions aims to provide reliable and efficient delivery services for all online purchases.

1. DELIVERY AREAS

We deliver products within South Africa using approved courier partners.

Delivery availability may depend on:

  • Customer location;

  • Product availability;

  • Courier service coverage.

2. DELIVERY TIMES

Estimated delivery times:

  • Main city centres: 2–5 business days;

  • Regional areas: 3–7 business days;

  • Remote areas: May require additional delivery time.

Delivery times are estimates and may be affected by:

  • Courier delays;

  • Weather conditions;

  • Public holidays;

  • Stock availability;

  • Circumstances outside of our control.

3. DELIVERY FEES

Delivery fees will be displayed during checkout or included in the quotation provided.

Delivery charges may vary depending on:

  • Package size and weight;

  • Delivery location;

  • Courier requirements.

4. ORDER PROCESSING

Orders are processed once:

  • Payment has cleared;

  • Stock availability has been confirmed;

  • Customer delivery details have been verified.

Customers will receive confirmation once an order has been dispatched.

5. DELIVERY REQUIREMENTS

Customers are responsible for providing:

  • Correct delivery address;

  • Accurate contact details;

  • Someone available to receive the delivery.

Failure to provide correct delivery information may result in additional delivery charges.

6. DAMAGED OR LOST DELIVERIES

Customers must inspect deliveries upon receipt.

Any damaged, missing, or incorrect items must be reported within 7 days of delivery.

Nexus IP Solutions may request:

  • Photos of damaged packaging/products;

  • Delivery confirmation details;

  • Additional information required for investigation.

7. INSTALLATION AND SETUP SERVICES

Where installation, configuration, or IT support services are purchased:

  • Services will be scheduled separately;

  • Customers must provide suitable access to required locations/systems;

  • Additional work outside the agreed scope may be quoted separately.

8. RENTAL EQUIPMENT DELIVERIES (WHERE APPLICABLE)

For rented IT equipment:

  • Equipment remains the property of Nexus IP Solutions;

  • Customers are responsible for the safe use and care of equipment;

  • Loss, theft, or damage may result in additional charges;

  • Equipment must be returned according to the agreed rental terms.

9. CONTACT INFORMATION

For delivery queries or support:

Nexus IP Solutions

Email: Enquiries@nexusips.co.za
Phone: 087 822 1927

End of Privacy Policy and Delivery Policy

Scroll to Top